Mobile App Reach

To provide our users with a comprehensive mobile experience, we have developed the Reach mobile application, available for various devices. Below, you will find the corresponding links to download the application from the respective app stores:

Google Store Link: https://play.google.com/store/apps/details?id=tools.reach.app

Amazon Store Link: https://www.amazon.com/gp/product/B0CBTQPYZB

Huawei Store Link: https://appgallery.huawei.com/app/C107140599

App Store Link: https://apps.apple.com/us/app/reach-commerce/id6447700837

The Reach mobile application allows efficient access to the Conversations section of the platform, providing an optimized experience for users on the move. Download the application and enjoy the convenience of using Reach from your mobile device.

Features Available in the Reach Mobile App

The Reach mobile application is designed to offer agents the ability to efficiently manage conversations and perform comprehensive monitoring directly from their mobile devices. Below are the available functions in the mobile application:

  1. Monitoring Dashboard: Access a real-time summary of conversations and their status through the monitoring dashboard.
  2. Conversations Area:
    • Filters: Apply specific filters to organize and prioritize conversations.
    • Conversation Details: View detailed information about each conversation for better understanding.
    • Customer Contact Information: Check the contact details of the customer associated with each conversation.
    • History: Access the complete history of past interactions to contextualize current conversations.
    • Orders and Products: View information related to orders and products directly from the application.

The focus of these sections in the mobile application is to provide agents with the necessary flexibility to respond to conversations efficiently, eliminating the dependence on a computer.

Access to the following functions is available only through the web application:

  • Reports Area
  • Account Settings
  • Campaigns

This structure ensures that critical functions for management and more advanced configuration are centralized in the web version, while the mobile application focuses on offering essential tools for effective communication from anywhere.