Campaigns

Campaigns

Campaigns allow you to send mass messages through WhatsApp using a file with your customers’ contacts. Customize your content and decide whether to send it immediately or schedule it for later.

How to create a WhatsApp campaign

  1. In the “Conversations” menu, select the “Campaigns” submenu at the top of the screen.
  2. Click on “New campaign”.
  3. Enter a name in the “Name” field to identify your campaign.
  4. In the “Broadcast channel” option, select “WhatsApp”.
  5. Write the objective of your campaign in the “Objective” field.
  6. Select the template to send in the “Template” option.

Important Note:

You can only use templates previously approved by Meta Business for your account.

  1. If the template includes a multimedia header, disable the “Multimedia content comes within the .csv file” option to be able to attach the file from this section.
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  1. Download the contacts template and add the numbers of the customers to whom you want to send the campaign.
  2. Once you have edited the file, upload it to the platform by selecting “Press or drag file here” and click “Continue”.
  3. Verify the file data and select “Send campaign”.
  4. Configure the sending:
    • You can send it immediately or
    • Schedule it for later.

Important Note:

If you decide to schedule the campaign, make sure to do it at least 1 hour in

advance to avoid delays in processing. Do not schedule sends with less than 5 minutes margin, as the tool requires time to execute the campaign correctly.

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