Conversations Configuration

Settings

Integrations, payments and users remain exactly the same as they were not modified. The conversations section was modified as it was divided.

Conversations Configuration

Service Hours

Service hours are essential for managing automatic responses when your account is out of service. In this section, you can customize your service hours and the message your customers will receive if they contact you outside these hours.

How to configure your service hours

1. Within the “Conversations” menu, go to the top right corner and select the profile icon.
2. In the dropdown menu, choose “Account Settings”.
3. In the “Settings” menu, located on the left side of the screen, select “Conversations Configuration”.
4. Then, choose the “Service Hours” option.
5. In this section, you can:
   • Set your service hours by enabling or disabling days and adjusting available hours.
   • Write an automatic response message for customers who contact you outside the established hours.
6. If you want only the service hours to be active, you can disable the message. Otherwise, make sure the “Offline Message” option is enabled using the switch located at the top of the written message.
7. Once you have configured all the information, click “Save” to apply the changes.

Tags

In this section, you can manage the tags created for conversations in Reach. You will have the option to create, edit, or delete them as needed.

How to manage tags:

1. Within the “Conversations” menu, go to the top right corner and select the profile icon.
2. In the dropdown menu, choose “Account Settings”.
3. In the “Settings” section, located on the left side of the screen, select “Conversations Configuration”.
4. Then, select “Tags”, where the tag manager screen will be displayed.
5. Click the “Create” button and enter the name of the tag you want to add.
6. To edit or delete a tag, use the options available on the right side of the tag list.

Example