Interaction Duration

Interactions

Within the Conversation Tray, the top right of each chat shows the time elapsed since the last interaction or if the conversation is “closed” or “expired.”

Expired Interactions

Any interaction or conversation that has elapsed for more than 24 hours since its initiation.

Closed Interactions

Any conversation that the agent or administrator decided to end after completing the necessary interaction with the customer, even if 24 hours had not elapsed.