Question and Answer Flows

Question and Answer flows are a fundamental tool of the Interactive Bot that allows automating responses to the most frequent queries from your customers. This functionality is designed to quickly and efficiently answer frequently asked questions.

Flow Creation

Step 1:

1. Interaction Name: Define a clear name to identify the flow. For example, “Business Hours.”

2. Description (optional): Provide additional details that describe the purpose of the flow.

3. Example Phrases: Write phrases that users might use to trigger this interaction. It is important to separate them with commas ”,” to ensure each response is recognized. Example:

   • “What are your business hours?"
   • "Until what time are you open?”

4. Include in Menu: If you want this flow to be available in an options menu, activate it and write a menu name that is easy to understand.

5. Save and Continue: Click the “Create Interaction” button to save the initial flow configuration.

Flow Configuration

Step 2:

1. User Intent: Define the phrases that the user might write. For example, in your case:

   • “What are your business hours?” or similar phrases.

2. Configure the Initial Response (Acceptance): Write the response that the bot will send when it detects the intent.

   • Actions: Select the type of action you want to execute.
     • Example: Assign to an agent.
   • Choose the agent you want to assign.
     • For example: “Astrid.”

3. Configure the Final Response (Closure): Define a farewell or instruction to continue. For example:

   • “If you need further assistance, type ‘hello’ again.”
   • Actions: Select the type of action you want to execute.
     • Example: Image.

Example: Conversation View