Comments Report

Comments per Day

This report will display a graph of comments per day segmented by channel, where the X-axis represents dates within the selected period, and the Y-axis represents the number of comments recorded per day. To expand the information of each section and determine the corresponding channel, simply hover the cursor over the available part of the graph bar.

Comments by Agent

This report will show the number of comments assigned to each agent within the selected period segmented by channel. To expand the information of each section and determine the corresponding channel, simply hover the cursor over the available part of the graph bar.

Average comments for each hour of the day

This report will display information of comments segmented by hour and by channel, where the X-axis represents the hours of the day (from 0:00 hrs to 24:00 hrs) and the Y-axis represents the number of interactions recorded during that time. To expand the information of each section and determine the corresponding channel, simply hover the cursor over the available part of the graph bar.