Virtual Assistant Reports
Conversations with Virtual Assistant
This report shows the total number of conversations where the virtual assistant was used at least once, and those where it was not used. It provides a breakdown of the percentage of conversations assisted by artificial intelligence compared to the total conversations recorded in a given period.
- Default filter: Last 7 days.
- Customization: The date range can be adjusted based on the user’s needs.
Sales with Virtual Assistant
This report details how many sales-related conversations included the use of the virtual assistant. Additionally, it provides a percentage reflecting the proportion of orders handled with the help of this tool compared to the total sales.
- Displayed data: Proportion of sales with virtual assistant assistance.
- Date filter: Customizable based on the selected period.
Used Virtual Assistant Suggestions
This report shows how many suggestions generated by the assistant were accepted or rejected by agents. If an agent modifies a suggestion, it is also considered a rejection. This report helps evaluate the effectiveness of the suggestions.
- Displayed data: Accepted and rejected suggestions.
- Assistant improvement: Helps identify whether adjustments are needed for the suggestions provided.
Used Virtual Assistant Suggestions by Channel Type
This report breaks down how many suggestions generated by the assistant were accepted and how many were rejected by agents, separated by channel type, such as WhatsApp, Instagram, Messenger, etc.
- Displayed data: Suggestions by channel.
- Categories: WhatsApp, Instagram, Messenger, and other channels.
Used Virtual Assistant Suggestions by User
This report shows how many suggestions were used or rejected by each agent, allowing you to identify the usage of the assistant by each team member.
- Displayed data: Suggestions accepted/rejected by the agent.
- Individual evaluation: Helps monitor assistant usage by each user.
Used Virtual Assistant Suggestions by Group
If the account has agent groups, this report shows how many suggestions were accepted or rejected by each group. It is useful for evaluating how each team is using the virtual assistant.
- Displayed data: Suggestions accepted/rejected by group.
- Group evaluation: Helps compare performance between teams.
